Over the past twenty years of teaching bra fitting, I have emphasised the importance of not only finding the correct bra size for each person, but also allowing time when assessing the correct bra fit. Taking time not only ensures we find the right style and size for each person but we find the most comfortable bra for them because Comfort Always Wins." Lindsey Brown
Refund policy
Refund policy
We do not offer refunds on courses if you wish to cancel outside of the terms set out below. Please read the following terms carefully before booking.
We refer to "the attendee" as the person who has purchased and/or attended a course.
1. Payment
The course fee must be paid in full at least 7 days prior to attending a course. We reserve the right to allocate a course place to another attendee if full payment has not been received by this date.
2. Cancellations
If an attendee fails to attend a course, the full course fee remains payable and no refund will apply. Due to the costs associated with models, refreshments, and course materials, the course fee is non-refundable.
We reserve the right to cancel a course in exceptional circumstances, such as severe weather or a pandemic. In such cases, a full refund will be issued or an alternative date offered.
3. Transferring courses
If an attendee wishes to transfer their booking to another course date, there is no administration fee. The same order reference will apply and we will confirm the new date by email. We will do our best to accommodate you on the next available course date.
4. Changing attendee details
If an attendee or their employer wishes to substitute a colleague onto the course, they may do so. Each attendee will be required to complete a booking form and read the full terms and conditions prior to attending.
5. Cooling-off period and right to cancel
Under the UK Consumer Contracts Regulations 2013, customers booking online ordinarily have a 14-day right to cancel. As our courses are booked for a specific date, this statutory right does not automatically apply.
However, as a gesture of goodwill, we offer a 7-day cooling-off period from the date of booking. If you wish to cancel within 7 days of booking, and your course date is more than 7 days away, you will be entitled to a full refund.
Cancellation requests must be made in writing by email. No refund will apply if the cancellation request is made less than 7 days before the course date, or if the 7-day cooling-off period has passed.
6. Part-attendance
If an attendee is unable to complete a course due to unforeseen circumstances, we will do our best to accommodate them on a future course date. Transfers will be offered subject to availability, and will only be confirmed once a course date is fully booked and running, so that no additional costs are incurred.
Part-attendance does not entitle the attendee to a partial refund.
7. Late arrivals
If an attendee arrives late for any reason, we will do our best to accommodate them. Any missed content will be covered during scheduled break times to ensure the attendee is fully up to date.
Policy last updated
This refund policy was last updated in March 2026.